> To make a reservation you need to contact us by email
or by completing the Rental Reservation Request.
> As soon as we receive your rental reservation request,
we will check the availability and notify you within 48
hours with confirmation and
all details.
> 50% deposit is required to
hold the reservation.
> A confirmation will be sent to you by email upon
receipt of the deposit.
> The rental balance plus the security deposit is
required upon arrival (cash or traveler's checks).
> Prices are subject to change without notice.
PAYMENTS AND REFUNDS TERMS
60 + days in advance - Deposit minus $50 USD will be
refunded
30 - 60 days in advance - 50% of deposit will be
refunded
Less than 30 days - No deposit will be refunded
If you are unable to travel due to hurricanes - Deposit
minus $50 USD will be refunded
SECURITY DEPOSIT
After your checkout, we will have the property cleaned
and a detail inventory will be done before the next
guests check in.
Provided there is no more than reasonable clean up and
nothing damaged or missing, then a check for the
returned security deposit will be given refunded.
In case that there is damage or lost items it would be
deducted at replacement cost which may include shipping
and importation costs. Locked closets are reserved for
the use of the property owner.
You agree to take all reasonable steps to ensure that
the people staying with you respect the rules and
regulations affecting this company rental policies.
The renters are responsible for the property, its
contents, and themselves during occupancy. Renters must
lock windows and doors to keep the condo/home safe and
observe precautions given from the owner and their
staff. The deposit amount varies according to the
property so it will be informed by email. The amount of
the deposit can vary according to the Villa / Condo
Lost key = $ 90
Lost Cell phone = $ 110 (not for every condos)
Lost remote control for garage = $ 150 (not for every
condos)
QUESTIONS, COMPLAINTS AND MAINTENANCE
The property administrator and their stuff work hard to
ensure that the villa, condos and amenities are in place
and in a good working order. The administrator will be
available to answer your questions and supervise
maintenance. In case of a problem the administrator will
solve the problem or repaired as soon as possible.
However no refund or adjust shall be made for unforeseen
failures.
It is the guest obligation to notify the administrator
immediately in case of any damage or problem.
GROUPS and PARTIES WARNING
WE RENT TO FAMILIES AND RESPONSIBLE ADULTS ONLY.
We do not rent to house parties and/or groups including
but not limited to fraternity, high school graduation,
spring break from high schools or colleges, or other non
family groups
Any violation will result in termination of rental
agreement without refund
PLEASE NOTE
Property items (such as bedspreads, pillows, chairs,
pots and pans, dishes, glasses, silverware, etc.) are
NOT to be taken out of the property (to the beach or
other properties
OUR IN-HOUSE MAINTENANCE and HOUSEKEEPING STAFF
If you should discover that your unit has not been
cleaned or has damages, please report it to us
immediately and we will make all efforts to resolve the
problem. Check out time is NOT the time to inform us
about problems. We cannot issue refunds for mechanical
breakdowns or unit cleanliness
LOCKED CLOSETS
Many owners have their personal items locked in a closet
for their convenience. These areas are not included in
any rental. Please do NOT attempt to open these locked
closets - they are for HOMEOWNER USE ONLY. If you break
into the closet, your guest account will be charged for
any repairs as well as missing ítems
KEY LOCK BOX
For properties with access to the properties key by key
box please don't remove the key form the box, and please
replace the top box after each use.
TV SERVICES
For properties with sky, dish or cable service, do not
reprogram the system, disconnect wires. If you do so and
it has to be reprogrammed, the charge will be USD 50.00
Notes
Only registered guests are allowed inside the villa and
on the property. Permission from the administrator is
required for any non registered access.
All children no matter his age is included in the
maximum occupancy No additional guests are allowed and
this is enough reason for contract to be null and void
and you will be asked to leave.
No pets of no specie are allowed inside the property or
in the outside .
All properties are non smoking inside.
All rentals are subject to Mexican laws and regulations.
Please conserve both water and electricity. Shut off air
conditioners when not using the bedrooms, and when
leaving the home/condo. In case Air conditioners are
found running with doors or windows open will result in
a penalty.
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